FORT general store AMERICAN LIFE STYLE GRMENT 2016/3/11(tue) NEW OPEN

International shipment FAQ.

Q: Can you send my order overseas?
A: We offer international shipment using EMS International express service. The service is only partially available and depends on your country of origin. Please check your destination on the link page below.

EMS covered areas
Q: How much will it cost to send overseas?
A: International shipping costs are limited to 2.0 kg and can be delivered at a flat rate per area.

Zone First Zone Second Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe
Up to 2.0kg0〜50,000yen(JPY) 2,200 yen0〜60,000yen(JPY) 2,900 yen0〜70,000yen(JPY) 3,200 yen
50,000yen(JPY)〜 0yen60,000yen(JPY)〜 0yen70,000yen(JPY)〜 0yen
If the package is subjected to import tax, duty, VAT or other charges, please ensure that you follow your country’s trade regulations. We can not calculate these costs in advance and are not responsible for them.

In the case of goods exceeding 2 kg, it costs shipping regardless of the amount.

* Free shipping over 15,000 JPY only applies to domestic Japanese orders.
 It does not apply to International shipping.

For overseas shipping, please select a shipping method below.

・International Shipping[EMS]:Asia
・International Shipping[EMS]:Oceania / North America / Central America and the Middle East
・International Shipping[EMS]:Europe

If the selected area and shipping address are different, shipping costs may be incurred.

Q: How long will my delivery take?
A: It depends on the destination or season. However, you can get a rough idea on the following page.

EMS delivery estimation
Q: Are international shipments covered by Insurance?
A: You can add on EMS insurance service. Insurance fees vary depending on your order price (Under 20,000 JPY should be free of charge). If you need your parcel to be insured, add the message "INSURED" in the reference column
Q: I am unsure whether to choose small or medium size.
A: You can send us your height, weight and product name along with a couple of sizes that you have in mind. By using the Estimate Page, our staff will be able to check your details and suggest the best size for you.

Q: Can I return or exchange items?
A: In principle, we do not accept returns and exchanges.
Q: What kind of payment do you accept?
A: Payment methods are as follows:

Accepted credit cards: Paypal only.

Q: I don't know how to order.
A: An introduction on how to order can be found on this page.